In order to enhance and personalise the service and experience of guests while they’re staying at the One&Only Cape Town, the property has introduced new technology – meet ALICE!
ALICE is a guest-facing mobile, web and SMS tool that offers a real-time communication channel between guests and hotel staff and management. This allows guests access to information as well as direct communication with all hotel departments through one channel. Additional features include a restaurant booking service, in-room dining orders and access to resort promotions.
The app can be downloaded from all major app stores, the ALICE webpage, and is pre-loaded onto the One&Only mobile devices which are available for guests to use during their stay.
“As guest expectations and trends evolve, so does the way we communicate’ Richard Lyon, General Manager, explains. ‘One&Only Cape Town is embracing change by allowing guests the comfort of being able to communicate in the way they prefer.”
ALICE has been developed and personalised for the resort, and stands for ‘A life-improving customer experience’. The app is a natural progression from the recent installation of resort-specific mobile devices in each room – the handy devices offer a variety of features such as complimentary local and international calls (to certain international countries), wireless internet access and relevant mobile applications – both on the resort and around Cape Town.
