Three keys to unlock the heart of Customer Experience
There’s a fine line in cultivating loyal customers, says Danny Bryer. It’s an ongoing effort that ensures that the relationship is constantly developing.
Danny Bryer
Is South Africa ready for the “smart” hotel room?
Danny Bryer discusses how the Internet of Things is used to create a state-of-the-art hotel experience and whether SA is ready for such a development
Opinion: Ensuring the sustainability of sustainable tourism
Sustainable tourism, the UNWTO theme for 2017, marked a point in history for the tourism sector. Too often, however, sustainability is viewed as just one silo of business development, while the truth is that, in isolation, any measures geared towards sustainability are doomed.
