Tag: Danny Bryer
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Three keys to unlock the heart of Customer Experience
There’s a fine line in cultivating loyal customers, says Danny Bryer. It’s an ongoing effort that ensures that…
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Is South Africa ready for the “smart” hotel room?
Danny Bryer discusses how the Internet of Things is used to create a state-of-the-art hotel experience and whether…
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Opinion: Ensuring the sustainability of sustainable tourism
Sustainable tourism, the UNWTO theme for 2017, marked a point in history for the tourism sector. Too often,…