First Group’s training initiatives keeps service at the heart of hospitality
With both staff and guest satisfaction in mind, First Group hospitality management engages in in-house training across all of its properties
Customer Service
Companies can curb losses by improving SA’s customer service levels
South Africans might be friendly and welcoming people socially…but we’re not always known for friendly, efficient and effective customer service.
Tech Corner: GoReview centralises online reviews
GoReview platform offers establishments a simple way to access all online reviews through a centralised system, making it easy to manage online reputation.
Insights from the Business of Wine & Food Tourism Conference
The Business of Wine & Food Tourism Conference provides valuable insights to those operating in the Cape’s wine, food and hospitality industries.
