D&D Concierge Consulting has launched a certified training programme focused on enhancing guest relations and concierge services across the hospitality sector. The initiative aims to support hotels in delivering consistent, high-quality service across all guest touchpoints — from pre-arrival to check-out.

The consultancy was founded by Deon Prinsloo and Kagisho Ditira, who together bring over five decades of operational experience in hotel guest services. The new programme includes modules for entry-level staff, supervisory training, and practical skills in guest communication, emotional intelligence, and service delivery.

“Our mission is to empower individuals and teams by equipping them with the tools and mindset required to excel in hospitality and service industries,” says co-founder Deon Prinsloo. Kagisho Ditira adds, “We believe in the power of professional growth through hands-on training, inspiration, and shared expertise.”

The offering includes:

• Training on the full guest journey

• Frontline and intermediate hospitality skills

• Guest feedback and communication practices

• Concierge service standards

• Facilitation of the South African Concierge Forum

The programme is designed for hotels and hospitality operations seeking structured, experience-led staff development as part of broader service improvement efforts.